RPA or Robotic Process Automation is one of the most emerging fields out there. It deploys software bots to execute manual, repetitive, redundant tasks that were earlier done exclusively by humans. Implementing RPA helps in improving the efficiency of various business processes. Here in this blog, we will discuss the various RPA use cases and their effect on industries. If you are interested in mastering UiPath, check out this amazing UiPath Training to help you get started.
In Customer Service
Customer Service Representatives must interact with customers and understand their problems before offering them appropriate solutions. They might switch between applications and put customers on hold while dealing with customer-requested data. These actions increase the call duration, which reduces customer satisfaction.
The fix to these problems starts by identifying frequently asked customer questions and assessing customer service reps’ actions in response to these queries. After that, develop RPA solutions to help execute these actions using software bots. Deploying RPA will help these customer reps to perform a series of tasks within seconds with a press of a button.
In Financial services
Financial Services involve collating and combining financial data from several departments and storing the records within a system. Employees working in this domain have to manually extract data from statements to link documents to their forms using spreadsheets. Businesses rely on manual labor and legacy software to get things done, which is equally a time-consuming and labor-intensive task.
Identifying the areas where RPA bots can be deployed is the first step of the solution. RPA bots could generate invoices in seconds, track, and validate payments, process orders and avoid mistakes. They can perform a lot of actions like automated data entry, matching invoices to the correct party, ensuring payment approval, setting deadline reminders, etc. Implementing RPA in financial services not only eliminates manual labor but makes it efficient too. Read UiPath Tutorial for Beginners to help you learn from scratch about this great RPA tool.
HRs have several tasks at hand that includes interview scheduling of candidates, resume screening, shortlisting candidates, induction training, etc. Hiring and firing are the two most equally important tasks that HRs coordinate within an organization. All these tasks are time-consuming and repetitive.
The best solution for these organizations would be to deploy RPA bots that can collect these resumes and other forms, perform a detailed background check of each candidate, and compare all the skills with the job requirements. It helps in smoothening out the process of shortlisting the best candidate. These bots can create personalized offer letters, it can help in maintaining consistency in recorded information.
Telecom companies must process customer demands and offer accurate and speedy replies or solutions to their queries. They must go over multiple systems for querying before updating them. There is a need to automate all the amount of manual tasks that are repetitive, rules-based processes revolving around fulfilling customer demands.
Implementing RPA bots to automate these processes instantly transforms the entire industry. It improves data quality, customer services, close to zero errors, and creates a well-structured workflow which further helps in improving the business.